Service

MEGANE TOTAL CONSULTING

MEGANE is finished eyewear product that backed by expertised knowledge, world-class technology and high-quality products. Therefore, Total consulting ability is required to meet all customer’s needs.

We use our experience to help customer find their perfect eyeglasses.

Please share with us your concerns and your needs in field of eyewear.

GRATITUDE AND OMOTENASHI HOSPITALITY

We bright [OMOTENASHI]-Japanese hospitality service from Japan along with [MADE IN JAPAN] qualified products.

We convey our feeling of gratitude and hospitality spirit through hospitable reception, comprehensive listening, and gracious attitude toward every customer.

This way of thinking is inherited from our long-lasting business history in Japan, and now we would like to share it with our heart to all Vietnamese, Japanese and other foreign customer visit our stores.

SATIFY WITH iMEGANE SERVICE

START A MEGANE JOURNEY WITH iMEGANE

HEARING

To make the right MEGANE, the conversations with customers are the first important step

At iMEGANE, hearing customers’ concern and needs is essential process:

Are you having trouble with your eyewear now?

Somehow, it's hard to see...

Want an MEGANE suitable to ...

We listen carefully, understand the root of the problems, and offer the best suggestions.
Communication is indispensable to fully understand the “real concerns of customer”.

-Important thing-

・Listen carefully ・Communicate with customers

・Provide proper service that fit with each customer

VISION CONSULTING

THE MOST IMPORTANT PROCESS TO MAKE A RIGHT EYEWEAR

We do vision consulting base on the communication with customer. Beside refractive error, we focus on the balance of your vision and fitting of the eyewear on your face.

To have a fine MEGANE, vision consulting and fitting are necessary.

WE UNDERSTAND THAT CUSTOMERS' EXPERIENCE IS THE MOST IMPORTANT ELEMENT.

Pre-adjusting

After check and vision consulting, we shall give you time to experience the comfort and feeling of new glasses.

Beyond the figure showed by machine, we careful check customer’s experience and feeling, base on various needs of each customer to suggest the most suitable glasses.

ADVICE

We recommend frames and lenses base on the result of vision consulting and customer’s needs.

Each glass frame and eyewear have its own characteristics such as material, design and manufacturer. Therefore, specialized knowledge is essential. At iMEGANE, our professional staff suggests the right eyewear to fulfill your needs with year-long experience.

-Important thing-

・Proper explanation for customers' satisfaction and relief.

・Right attitude in every consulting work.

PROCESSING

PROCESSING BY PROFESSIONAL OPTICIANS

Experienced professional opticians follow the vision consulting result and communication with customer to do processing. This is a craftsmanship work which requires wide-range of knowledge about materials and manufacturing gained by hard training that cannot be replaced by any machine.

Japan technologies and equipment

Equipment and tools at iMEGANE are “Made in Japan”, imported from Japan. All these equipment is routinely maintenance to assure all product is complied with Japan standard.

Technicians at iMEGANE is also in touch with Japan manufacturers in order to update the latest information and technology, bringing to Vietnam customer high-end products and catch up with the worlds’ trend.

COMPLETION

Our whole-hearted care to bring worry-free services until the end of the process

Before handover finish products, we always do final adjustment to ensure that customer has the most suitable and comfortable products.

Besides, at iMEGANE, we always explain carefully our warranty policy and after-sale service, along with how-to-use introduction for long-lasting use.